Creates a positive IT service experience and builds strong relationships through diagnosis and timely resolution or escalation of problems/issues, communicating promptly on progress, and handling IT clients with a professional attitude.
Acts as the first point of contact for local business technology operating issues, problems, requests, and enhancements, ensures that items are logged, engages other support staff or outside vendors to resolve or escalate.
Installs, configures, tests, maintains, monitors, and troubleshoots IT equipment and related software in order to deliver a delightful IT support experience; coordinates with outside vendors to ensure service levels
Monitors IT Services for availability and service performance and manages local data center services; manages local 3rd party suppliers to ensure service levels are met
Analyzes trends in issues and identifies common elements, reporting and escalating as appropriate
Provides after hours and on-call support as needed